Shipping policy

Last updated: 3 July 2026

At Bonabebe we work every day to ensure that your order is prepared, dispatched and delivered as quickly, safely and transparently as possible.

This Shipping and Delivery Policy applies to purchases made through the online shop https://bonabebe.pt.

1. Countries We Deliver To

We currently deliver to:

Mainland Portugal;
the Azores;
Madeira;
Mainland Spain.

If you would like delivery to another country, please contact us by e-mail at info@bonissa.pt so that we can check availability and provide a shipping quote.

2. Order Preparation

Once payment has been confirmed, orders are prepared by our team.

Whenever the product is available in stock, order preparation is normally carried out within 24 working hours.

Orders placed at weekends, on public holidays or outside preparation hours begin being processed on the next working day.

During periods of higher demand, such as promotional campaigns, Black Friday, Christmas or sales, preparation times may be slightly longer.

3. Products Out of Stock

If any of the products ordered is not available in stock, we will contact you by:

E-mail;
Telephone; or
WhatsApp.

We will let you know the expected restocking date and the new estimated delivery time.

Wherever possible, you may choose to:

wait for the product to be restocked;
replace the item with an equivalent one (where available);
cancel only the unavailable product, with the corresponding refund.

4. Delivery Times

After the order has been dispatched, the average delivery times are as follows:

Mainland Portugal — up to 48 working hours.
Mainland Spain — up to 48 working hours.
Azores and Madeira — up to 15 working days, depending on the island and the logistics operator.

The times shown are estimates and may vary due to external factors, such as weather conditions, periods of high demand, strikes or other circumstances beyond Bonabebe's control.

5. Shipping Costs

Shipping costs are calculated automatically during the checkout process, taking into account:

Country of destination;
Weight of the order;
Volume;
Total value of the purchase.

The final amount will always be shown before the order is confirmed.

6. Free Shipping

Bonabebe offers free shipping to:

Mainland Portugal;
Mainland Spain;

on orders of €50.00 or more, unless expressly stated otherwise in specific promotional campaigns.

Free shipping does not apply, unless stated otherwise, to deliveries to the Azores and Madeira.

7. Carriers

Bonabebe works with specialist carriers to ensure the delivery of orders.

The logistics management of shipments is carried out through the Batch platform, which allows us to select the most suitable carrier for each shipment and monitor the entire dispatch process.

The carrier used may vary depending on:

the destination of the order;
the weight and volume;
the characteristics of the products;
operational requirements.

Whenever necessary, Bonabebe may use a different carrier from the one initially planned in order to ensure the best possible service.

8. Order Tracking

Once your order has been dispatched, you will receive a communication by e-mail and/or SMS (where provided by the carrier) confirming the shipment.

Where available, a tracking code will also be provided, allowing you to monitor the status of the delivery in real time through the carrier's platform or the system made available by Batch.

If you do not receive the tracking information or have any questions about the status of your order, you may contact our customer support team by e-mail at info@bonissa.pt or by telephone at +351 967 764 045.

9. Orders with Products of Different Availability

If your order includes items with different availability dates, we will contact you to explain the options available.

Wherever operationally possible, you may choose to:

receive the whole order in a single delivery; or
receive partial deliveries.

10. Receiving Your Order

At the time of delivery, we recommend that you carefully check:

the outer condition of the packaging;
whether there is any visible damage;
whether the number of parcels matches what was indicated.

If you notice any anomaly, we recommend that you:

photograph the packaging before opening it;
photograph the product, if there is any damage;
contact Bonabebe as soon as possible at info@bonissa.pt.

This check helps ensure the swift resolution of any transport incidents.

11. Damaged or Incorrect Products

If you receive an item that is:

damaged;
different from what was ordered;
incomplete; or
apparently defective,

please contact us as soon as possible, stating:

order number;
description of the situation;
photographs of the product;
photographs of the packaging.

Bonabebe will review each situation individually and provide the most appropriate solution.

12. Delivery Attempts

If the carrier is unable to make the delivery for reasons attributable to the recipient (for example, absence from the address given), further delivery attempts may be made or a collection point may be made available, in accordance with the carrier's procedures.

If the order is returned to Bonabebe for a reason attributable to the Customer (such as an incorrect address, repeated absence or failure to collect it), we may request payment of new shipping costs before proceeding with a new shipment.

13. Delivery Delays

Although we make every effort to meet the estimated times, delays may occur for reasons beyond our control, namely:

adverse weather conditions;
strikes;
carrier failures;
interruptions to transport networks;
supplier delays;
technical or IT problems;
other force majeure events.

Whenever we become aware of a significant delay, we will endeavour to keep you informed.

14. Transfer of Risk

Under applicable legislation, the risk of loss or damage to the products passes to the Customer only at the moment when they, or a third party designated by them (other than the carrier), physically receives the order.

15. Contact Details

For any question relating to the shipping of your order, you may contact us at:

Bonissa Bebé Unipessoal, Lda.
Rua Projectada à Matinha, Armazém F, 1950-327 Lisboa
Telephone: +351 967 764 045 (call charged at national mobile network rate)
E-mail: info@bonissa.pt
Website: https://bonabebe.pt
Business hours: Monday to Friday, 11:00 am to 8:00 pm (except public holidays).

16. Changes to This Policy

Bonabebe may update this Shipping and Delivery Policy whenever this proves necessary to reflect changes in transport services, internal procedures, logistics partners or legal requirements.

The most recent version will always be available at https://bonabebe.pt, indicating the date of its last update.